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What Is a Cloud Phone System? 

Cloud solutions have always been part of companies’ working methods. Google Drive, Dropbox, ICloud, all of these tools provide a safe online space for your shared data storage. 

Nowadays, cloud technology has evolved and new SaaS software has been added to meet the actual need of businesses. For instance, in order to centralize every business communication channel, telecommunication features have been integrated to cloud solutions.

Companies like Aircall provide businesses with modern telecommunication tools including cloud-based phone systems.

How does it work? 

A cloud phone system is a kind of virtual PBX which is entirely hosted and stored online. Phone calls are transmitted over a private and secure Internet connection which is essential to protect your business’s private data and communication.

Why use a Cloud Phone System for your business?

Besides being very safe, this SaaS technology comes with many benefits for companies. Here are some things you should know if you’re considering switching to a cloud-based phone system.

About Reliability

Cloud phone system is the most reliable tool you can resort to for your data storage since it keeps your business information safe and secure. 

In case of a computer crashing, you no longer have to fear data loss because your information’s security is not depending on the computer or any office material anymore. Plus, thanks to the cloud phone system you can be reached anywhere and anytime.

Mobility & Flexibility

More than ever, flexible working methods are required for enterprise. Remote work, flexible work hours, these new parameters have to be taken into consideration for the implementation of new working methods.

Cloud phone systems can be used on smartphones, laptop or desktop computer which considerably increases your employees’ availability. This way, they don’t necessarily need to be in the office to take care of any request or meeting.

Cost Savings 

Cost savings have to be taken into account when weighing up switching to cloud-based phone system pros and cons. A digitally hosted phone system will cost you less than a traditional system. Additionally, since the phone system is managed by a third party host, you literally have nothing to worry about.

Besides saving the money spent on traditional desk phone systems, you’ll also spare yourself the installation and maintenance costs. 

With cloud telephony solutions, all you need is an internet-connected device, nothing more. A wonderful solution to save money, time and space.

Customer Engagement Improvement

Cloud phone system has an impact on every aspect of your company, above all it plays an unexpected part in the customer experience. 

A cloud phone system can help you improve customer experience, through this, you will easily engage with your customers.

For instance, you can integrate CRM solutions (Customer Relationship Management) to your cloud-based solution. That means, it provides salespeople and CRM managers specific customer insights. That supplies them with the necessary information to guarantee your customers a more personalized service.

Scalability

Efficiency and adaptability are the magic words when it comes to business phone system.

First of all, cloud-based solutions are very easy to integrate to your internal process. The features can grow as your business evolves, that is why it is so convenient for growing businesses. 

These tools are very easy to handle, you can easily add new users or new functionalities right when you need it. You’ll be able to operate minor changes on your own and request bigger customization from your provider in no time. 

Cloud phone system providers generally have contact center available 24/7 to assist you any time.

Cloud phone system can support your business growth on so many levels.

No matter how big your company is, you would considerably benefit from switching to a cloud-base phone solution.

It will help you with business operations management, CRM operation and many others without disrupting your pre existing systems and methods.

Cloud phone system is more than just a tool; it can become a strategic weapon to increase your business productivity and a precious advantage over your competitors.

Robert Malcolm

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